Our services
A full-service medical assistance partner for IPMI insurers, brokers and assistance providers, from cost containment and claims through to complex case management and repatriation, all under clinical governance.
Cost & claims
Protecting your members and your loss ratios, with clinical rigour applied to every claim.
Cost containment
Clinical challenge on medical necessity and treatment pathways, bill review and settlement negotiation to protect loss ratios.
Claims handling & adjudication
Medical validation and adjudication support across the claims lifecycle.
TPA & assistance administration
Third-party administration and the assistance arm, handling cases on your behalf.
Direct billing & guarantees of payment
Cashless access and GOPs so members are treated without paying upfront.
Care & access
Getting members the right care, quickly and without friction.
Medical concierge & planned treatment
Arranging planned and elective treatment and coordinating care for members.
Telehealth & virtual care
Virtual GP and telehealth access, wherever members are.
Second medical opinion
Specialist second opinions to confirm diagnosis and treatment.
Assistance & transport
When a case is complex, high-acuity or far from home.
Complex case management
End-to-end management of complex, high-acuity and multi-stakeholder cases.
Medical repatriation & escort
Clinically managed repatriation by air or sea, with doctor and nurse escorts for safe patient travel.
Global ambulance coordination
Road ambulance transfers across the UK and internationally, bed to bed.
Clinical governance & oversight
Every service we deliver sits under clinical governance. It is not something you buy separately; it is how everything is done. A UK clinician owns each case and is accountable for its decisions, care is challenged on medical necessity and evidenced throughout, and every action is documented as it happens, whether we are containing cost or coordinating a repatriation.
Project Atlas
MHRA regulated
The platform beneath every service. Project Atlas gives insurers real-time visibility, full auditability and clinical decision support across the lifecycle of every case, with a defensible record of every clinical decision.
Every conversation, on the case
When someone is unwell far from home, they reach out however they can. Atlas brings it together. A member can message us on WhatsApp, email the case directly, or call, and every exchange lands against their case automatically, timestamped and visible to the whole team. Nothing is lost in an inbox, and no one has to be re-told their story.
- WhatsApp messaging with the insured person, captured on the case
- Emails routed straight onto the case, not into a shared inbox
- Calls, notes and documents in one continuous timeline
When it matters, we move in minutes
Not every case can wait. When one is escalated, Atlas routes it by priority and puts it in front of the right person. Our review times are defined commitments, not aspirations.
Reviewed by a senior clinician within fifteen minutes of escalation.
Picked up and actioned within thirty minutes by senior manager.
Executive on-call leader on the case within thirty minutes.
The client portal
Your team gets its own view. The Atlas client portal gives insurers real-time visibility of their caseload, spend and approvals, with full transparency and an audit trail on every action.
- Real-time visibility of every active case
- Spend tracked against approved pre-authorisations
- Cases awaiting approval, surfaced in one place
- Every access and action logged and audited
Have a case to discuss?
Talk to our clinical and operational teams about a live case, a caseload, or a partnership.