Case management
Managing complex, high-acuity and multi-stakeholder medical cases end to end, from intake and triage through treatment to resolution.
Hospitalised abroad: who actually pays, and when
A member is admitted overseas and the clinical picture is only half the problem. Here is how a foreign hospital bill actually gets settled, and why the guarantee of payment decides more of the case than anything that follows it.
What a medical repatriation actually costs, bed to bed
Published repatriation prices are the price of an aircraft. These are the price of getting somebody home: escort, stretcher, air ambulance and road, all in, with what actually moves the number.
Clinically led, not clinically staffed: what it means for your caseload
Many assistance providers employ doctors and nurses. Fewer let clinicians actually drive the decision on every case. Here is why that distinction matters for insurers.
What good repatriation actually looks like
An air ambulance can cost a fortune, but the right clinical call is often a nurse-escorted commercial flight or a UK receiving bed, not a jet. Good repatriation protects the patient and the claim at the same time.
From reactive to pre-claim: clinical intelligence before the bill lands
Most assistance still reacts after treatment and cost are locked in. Pre-claim clinical intelligence intervenes at the guarantee-of-payment stage, reshaping the case rather than auditing it afterwards.
Talk to us about this
Our clinical and operational teams are here to help, whether you're managing a live case, reviewing a caseload, or exploring a partnership.