Our services
A full-service medical assistance partner for IPMI insurers, brokers and assistance providers, from cost containment and claims through to complex case management and repatriation, all under clinical governance.
Medical cost containment
Clinically-led medical cost containment for IPMI insurers: challenge on medical necessity and treatment pathway, bill review, settlement negotiation, direct billing and guarantees of payment.
Learn more →Claims management and third-party administration
Medical claims handling, adjudication and third-party administration for IPMI insurers: clinical validation across the claims lifecycle, pre-authorisation, and a fully administered assistance arm operating in your name.
Learn more →Medical repatriation and patient transport
Clinically managed medical repatriation worldwide: air ambulance, commercial stretcher and medical escort, road ambulance transfers and bed-to-bed coordination into an appropriate UK receiving bed.
Learn more →Complex case management and care coordination
End-to-end management of complex, high-acuity and multi-stakeholder medical cases, plus medical concierge, planned treatment coordination, telehealth and second medical opinion for IPMI members.
Learn more →Clinical governance & oversight
Every service we deliver sits under clinical governance. It is not something you buy separately; it is how everything is done. A UK clinician owns each case and is accountable for its decisions, care is challenged on medical necessity and evidenced throughout, and every action is documented as it happens, whether we are containing cost or coordinating a repatriation.
Atlas
MHRA regulated
The platform beneath every service. Atlas gives insurers real-time visibility, full auditability and clinical decision support across the lifecycle of every case, with a defensible record of every clinical decision.
Every conversation, on the case
When someone is unwell far from home, they reach out however they can. Atlas brings it together. A member can message us on WhatsApp, email the case directly, or call, and every exchange lands against their case automatically, timestamped and visible to the whole team. Nothing is lost in an inbox, and no one has to be re-told their story.
- WhatsApp messaging with the insured person, captured on the case
- Emails routed straight onto the case, not into a shared inbox
- Calls, notes and documents in one continuous timeline
When it matters, we move in minutes
Not every case can wait. When one is escalated, Atlas routes it by priority and puts it in front of the right person. Our review times are defined commitments, not aspirations.
Reviewed by a senior clinician within fifteen minutes of escalation.
Picked up and actioned within thirty minutes by senior manager.
Executive on-call leader on the case within thirty minutes.
The client portal
Your team gets its own view. The Atlas client portal gives insurers real-time visibility of their caseload, spend and approvals, with full transparency and an audit trail on every action.
- Real-time visibility of every active case
- Spend tracked against approved pre-authorisations
- Cases awaiting approval, surfaced in one place
- Every access and action logged and audited
Have a case to discuss?
Talk to our clinical and operational teams about a live case, a caseload, or a partnership.